Getting Started

How do I sign up for the app?

Sign up to the Courtney Black fitness app via the Apple App Store or Google Play Store. Once you’ve chosen your preferred subscription plan, simply complete your personal profile within the “Sign Up” section and you’re ready to get started!

Can I use my account across my devices? 

Accounts are currently linked to the Apple ID or Google Play Store ID associated with the device used to subscribe. This means that users cannot use their logins across different device types and app store platforms. You CAN use your app across your iPhone and iPad, provided both devices are logged into the same Apple ID.

I’ve subscribed to the app via the App Store (Apple or Google Play) but can’t get into my account

Have you clicked into the app and "Sign Up" and completed the "Tell me a bit about you" section? This is the final part of the registration process before you can access your account.

Once you're subscribed and have paid through the app store, you can add your personal details and goals through the "Sign Up" section to fully register your profile.

What does the app include?

By subscribing to the Courtney Black App, you will gain full and unrestricted access to all the App’s interactive personal training content. You’ll receive a highly personalised workout plan which includes: videos, methods, customised nutritional advice and progress reports, for the entire duration of your chosen subscription plan. Complete your workouts on a day-by-day basis and track your progress as you work your way through your personal fitness plan with Courtney Black.

I am locked out of my account, or struggling to access the app/ I am having a technical issue with the app. Who can help?

We’re sorry you’re having issues with the app.

Step 1: Please ensure you’ve clicked sign-up and completed the entire registration process if you have not done so already.

Step 2: If this is not successful, please try to reset your password by clicking “Forgot Password” in the log-in screen

Step 3: If you are still unable to access your account, please contact our support team on support@courtneyblack.co.uk

PLEASE NOTE: Our support services are open 9am - 5.30pm, Monday to Friday. 

Can I stream or cast the app on my TV or Computer Screen?

The app does not specifically offer this function, however if you already have set up your Apple TV, Samsung TV or similar, then you can do so. For advice on how to set up streaming or casting to your TV or Computer Screen, please contact your device provider as this is not related to the Courtney Black App itself.

Account & Subscription

I forgot my password

Please try to reset your password by clicking “Forgot Password” in the log-in screen.

Will my subscription automatically renew?

For your convenience, Courtney Black App subscriptions automatically renew, based on your chosen length of subscription. It will rollover for the same term as your current subscription until you choose to cancel.

How do I cancel my subscription?

We’re sorry to hear you’re thinking of cancelling. Please note, deleting the app from your device will not cancel your subscription. We are unable to cancel your subscription for you. To prevent further billing, cancel your subscription via your chosen App Store:

 

Apple

  • To view and cancel subscriptions from your iPhone or iPad navigate to Settings > [your name] > iTunes & App Store. 
  • Tap your Apple ID. 
  • Enter your password or sign in with Touch ID or Face ID. 
  • At the Account Settings screen, tap the entry for Subscriptions. 
  • View your active and expired subscriptions. 
  • Tap an active subscription you want to cancel, then tap Cancel Subscription.

 

Google Play Store 

  • On your Android phone or tablet, open the Google Play Store .
  • Check if you're signed in to the correct Google Account.
  • Tap Menu. Subscriptions.
  • Select the subscription you want to cancel.
  • Tap Cancel subscription.
  • Follow the instructions.

Can I get a refund?

As per our Terms and Conditions, we do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions or any similar reason or event. 

Equally, we are unable to offer refunds to users changing over from an Android to Apple device (or vice versa), because accounts are currently linked to the Apple ID or Google Play Store ID associated with the device used to subscribe. This means that users cannot use their logins across different device types and app store platforms. 

 

Please be aware:

  • Cancelling your subscription will not provide a refund, or pro rata remaining subscription charges
  • After cancelling your subscription, you will be able to continue using the Courtney Black app for the course of the remaining duration you have paid for.
  • To prevent the billing cycle rolling over once the subscription duration has ended, you can cancel future payments in the app store.

 

Our subscriptions are handled entirely by either Google Play Store or Apple App Store, depending on your chosen device. We are unable to trigger refunds from these platforms, as this is a standard App Store policy.

I can't see the latest additions to the app (such as new meals, exercises or Real Time challenges)

Firstly, please ensure you are using the latest version of the app, you can check this via your chosen App Store. (Apple App Store or Google Play Store)

Once you've confirmed you are using the latest app version, please close the app (On Android and iPhone this can be done by swiping up to view the apps running in the background) and then reopen it. 

This will refresh the app and ensure that you can see the latest additions such as new meals, exercise phases or Real Time challenges.

PLEASE NOTE: The Meal List is based on your dietary preferences added to your profile, such as vegan, no dairy, no fruit etc. so you will see meals suitable for you. You can change this at any time.

Can I upgrade my subscription to a longer duration?

In order to upgrade your subscription (for example from a 1 month rolling to a 6 month rolling subscription) you will need to cancel your current payments in the app store, and wait for your existing term to come to an end, then you can resubscribe for your chosen duration.

I have a suggestion for the app

We’d be delighted to hear any feedback or suggestions via our Support Help Desk at support@courtneyblack.co.uk

PLEASE NOTE: Our support services are open 9am - 5.30pm, Monday to Friday. 

I need to contact the support team

If your query is related to an issue not covered in our FAQS, you can reach our support team for technical issues and errors at support@courtneyblack.co.uk

PLEASE NOTE: Our support services are currently open 9am - 5.30pm, Monday to Friday. 

Which activity level should I select in the Profile section?

Even if you do a workout every day, if the majority of your daily life is spent sitting (eg: office based job, seated at your desk, driving the car) you are “not active”. If you spend all day being active and on your feet (gardener, bike courier) you are “very active”.

If you're somewhere in between, you are either "lightly active" (spend some of the day on your feet but not being physically active, such as a salesman, teacher or hairdresser) or "active" (spend most of the day on your feet and undertake some physical activity, such as a waiter or dog walker).

If in doubt, we recommend selecting "lightly active", as most people fall into this category.

I have subscribed but the app is prompting me to pay again

Using the device you used to subscribe, please click the RESTORE button. The RESTORE button does not change your subscription or trigger any additional charges, it simply "reminds" your device of your subscription so that you can access the app. If this not work, please can you select your subscription length and press RESTORE using Wifi and then try again using 4g.
 
If in doubt, you can check your subscription type, length and expiry date on your device;
 

Subscription in the Apple App Store:
- Go the App Store
- Click your profile (circle in the top right hand corner)
- Click subscriptions > Courtney Black Fitness
- Identify your subscription type and renewal date

Google Play Store Subscription:

- On your Android phone or tablet, open the Google Play Store
- Check if you’re signed in to the correct Google Account.
- Tap Menu and then Subscriptions.
- Select the subscription you want to view

What is the "RESTORE" button for?

The RESTORE button does not change your subscription or trigger any additional charges, it simply "reminds" your device of your subscription so that you can access the app. If you have a subscription but are being asked to pay again, please use the RESTORE button. If it does not work when pressed, please can you select your subcription length, and press RESTORE using Wifi and then try again using your 4g.
 
If in doubt, you can check your subscription type, length and expiry date on your device;
 

Subscription in the Apple App Store:
- Go the App Store
- Click your profile (circle in the top right hand corner)
- Click subscriptions > Courtney Black Fitness
- Identify your subscription type and renewal date

Google Play Store Subscription:

- On your Android phone or tablet, open the Google Play Store
- Check if you’re signed in to the correct Google Account.
- Tap Menu and then Subscriptions.
- Select the subscription you want to view

Can I change my billing date?

We are unable to change your billing date for you. The charge occurs on the monthly anniversary of when you signed up for the service. This can’t be changed. You can cancel the subscription and re-subscribe on the date that you want, or speak with the App Store support team.

How can I view my subscription length and end data/rollover date?

You can check your own subscriptions on your device, using the instructions below depending on your device type:

 

Apple:

Subscription in the Apple App Store:

Go the App Store

Click your profile (circle in the top right hand corner)

Click subscriptions > Courtney Black Fitness

Identify your subscription type and renewal date 

 

See your purchase history on your iPhone, iPad or iPod touch

Open the Settings app.

Tap your name, then tap iTunes & App Store.

Tap your Apple ID, then tap View Apple ID. You may be asked to sign in.

Scroll to Purchase History and tap it. 

Find the CB App, then tap Total Billed.

 

Android:

Google Play Store Subscription:

On your Android phone or tablet, open the Google Play Store

Check if you’re signed in to the correct Google Account.

Tap Menu Menu and then Subscriptions.

Select the subscription you want to view

Nutrition

How is my target calorie count calculated?

We calculate your calories based on the information you input to your profile (height, weight, goal, activity level). It can easily be updated in the “Edit Profile”.

My “calorie goal” and “calories from meal plan” don’t quite add up. Which should I follow?

You should be aiming for the calorie goal stated in the app. The calories amounts may not always add up to exactly the same, but this just means you can add/lose a snack, or amend portion sizes accordingly.

If a recipe is more than one serving, do I eat more than one serving?

When more than one serving is made in a recipe, that means you’ve got some leftover to use as meal prep. You should eat one serving at a time but lots of our meals and snacks can be stored in the fridge. For example, if a recipe makes 6 servings, you’ll eat one and then you’ll have 5 left over.

If a recipe is more than one serving, is the calorie information for 1 serving or all of them?

The calorie information displayed on any recipe is for ONE SERVING. Even if the recipe makes more than one serving, we've shown the calorie and macro (carbohydrates, proteins and fats) for one. 

Do I drop my calories on rest days?

If you’re training less, you may feel less hungry, but eating roughly the same amount of calories isn’t a problem.

After a few weeks, should I drop my own calories?

As you lose weight you can update this in the app profile settings. This will then calculate your target calories accordingly.

Do I need to add calories onto my daily calorie target if I’m doing a workout?

The calorie target is calculated based on the activity level and goal entered in your profile on the app. You do not need to add extra calories to the calorie target.

How do I add my own food items to the meal plan?

If you select “Add Food Item” and then “Add Own Item”, you can add items of your choice that aren’t listed in our “Add Food Item” list. Add the correct calorie and macro information (Carbohydrates, Fats, Proteins) and Add Food. You can then add this new item to your Meal Plan!

How do I use the Shopping List?

The Shopping List has been designed as a helpful guide, with all the different components and ingredients from your meal plan for the week, to help you plan ahead and shop for the right products. If you use any substitutes, or already have any of the items at home, then that's fine. The Shopping List is to help out as a guide for your weekly shop. Equally, if you are feeding an entire household, you may have to increase the amounts of each ingredient to meet your needs.

Workouts and Fitness

Do I need Gym Equipment from Home Workouts and are there workouts that don’t require any?

We aim to make our Home Workouts as accessible as possible for everyone to enjoy. Some of the Home Workouts do require dumbbells, a kettlebell and/or a resistance band - however you’ll still be working out if you complete the exercise without equipment. Water bottles or tins of beans can be a great substitute of dumbbells at home! You can now categorise the Real Time Challenges, and select those with No Equipment Needed, or whichever category you prefer!

How do the workout phases work?

You’ll have access to the next phase of your workout once you’ve completed the first phase.

Do I need a rest day?

Rest days are so important! They allow your muscles to rest and recover. Listen to your body - if you’re over exercising you could cause an injury or burnout.

How many workouts am I supposed to do a day?

That’s a good question! As with taking a rest day, you need to listen to your body and know your own limits. This depends on many factors such as your level of fitness and the type of exercise you do. 30 minutes to 1 hour a day is a sustainable frequency, but as each person is unique there isn’t an exact amount we can recommend.

Should I be completing workouts from the Phases and the Real Time Challenges every day?

If you are pushing yourself in a workout, you will see the benefits from exercising once a day. We recommend varying between Phases and Real Time Challenges. For example, if you’re following the 4 or 5 day home plan, you can supplement your workout phases with a Real Time Challenge on day 6, or swap one of the Phase days for a Real Time Challenge.

How do I use the Workout Planner?

You can add workouts of your choice into the weekly planner from Your Plan, All Workouts and Real Time Challenges. Explore the workout lists and add your chosen workouts with the "Add To Workout Planner" button. List as many of as few as you'd like, depending on your preferences, and remove unwanted workouts by clicking the small bin icon.

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